Three key terms serve as the foundation of our service: High Quality, On-Time Delivery and Competitive Prices. Our customers value our reliability in providing tailor-made services and in handling their projects with an emphasis on high quality within short time spans at competitive prices. But most important of all is the concept of total commitment to the client. We will strive to the best of our abilities to fulfill and meet whatever conditions and requirements our clients put forward.
In order to deliver the best customer experience, we pay great attention to the details, demonstrating our professionalism in technical and communication skills, flexibility and cooperation attitude. We believe no two clients are the same and that the solutions we offer should reflect that. We take a consultative approach to planning and executing our clients' projects.The following are the ways in which we strive to provide our clients with excellent service.
In the project preparation stage:
· Identify the project scope and requirements, clarify all the instructions;
· Foresee potential problems and find feasible solutions;
· Provide detailed quotes and suggested delivery times, ask clients for their expected schedule;
· Specify delivery method.
In the project implementation stage:
· Submit query report for any questions;
· Provide status report periodically;
· Keep the contact person available all the time;
· Invite client to telephone conferences for big issues.
In the project delivery stage:
· Check the accuracy and completion of all the translations;
· Give instructions for the delivered files;
· Check the file version; make sure that zipped files can be unzipped smoothly;
· Ask client to confirm receipt;
· Report in advance about any unavoidable delay.
In the project feedback stage:
· Make a record for each problem in an Excel spreadsheet, provide execution results one by one;
· Search through the files and make all the modifications;
· Make corrections first, and explain the case if problem is due to client error;
· Return the modification report.
By putting our best efforts into providing an excellent client experience, we provide considerate and thoughtful service which really does make our clients feel special. We are proud of the fact that many of our clients have evaluated us as the best vendor they have ever used. Please refer to Our Testimonials . |
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| Online Service |
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| Hotline |
| Beijing Shangdi Office: 010-87748271 |
| Shanghai Branch: 021-51877650 |
| Beijing Haidian Office: 010-51295915 |
| Beijing CBD Office: 010-87765326 |
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